Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
You met your credit limit
Maxing out your credit card, or reaching your card’s credit limit, is a surefire way to have your card denied.
If you use your credit card to make a purchase while traveling– simply attempting the transaction in a different city could cause an issue with your bank.
Logging a lot of credit card activity in different locations (both domestic and internationally) raises a red flag to credit card issuers that your card may be stolen. As a result, your issuer may lock your accounts and prevent any purchases from going through in order to protect your information.
To avoid losing access to funds while traveling, notify your bank and credit card issuers of your travel plans in advance.
Large purchases If you splurge on a spending spree or save up and make one big purchase, your credit card issuer may flag your account. Similar to travel, any card activity that’s outside of your ordinary spending habits may trigger fraud protection and lead to your issuer freezing your account, causing a card decline.
Again, notifying your credit card issuer of your spending changes helps to fend off account locks.
Incorrect payment information
When attempting to make your purchase, especially online or via mobile app, it’s easy to enter a digit of your credit card number, expiration date or security code incorrectly. Or perhaps your billing address is outdated. These could all be simple explanations for a declined transaction. Double check your card information to ensure it’s correct. In that case, you may need to contact your issuer to clear up any misunderstanding.
After you miss a payment for the first time, you should contact your issuer and settle the missed payment as quickly as possible. But if you have a history of missed payments, you may find your card getting declined at the register, even if you’re just a few days past your due date.
An expired or deactivated credit card
Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.
There’s a hold on your card
Large purchases can also become a problem when a hold is placed on your credit card. Rental car companies and hotels may put a hold on your credit card that isn’t lifted until a few days after check out, or you return the vehicle.
This depends on where you’re based, we use a selection of different companies to ensure that you get your order as soon as possible. This is a mixture of national and international couriers.
Yes, you’ll be able to know the whereabouts of your product from the very second it leaves our warehouse. Also you can track your order on Tracking Page, just your order number and the email used for order placing.
Please note that the tracking will only become effective after it has been processed and sent out. Tracking number will be sent to you in the shipping confirmation email so please double check your inbox if you can’t find it!