Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

We currently do not offer cash on delivery when you purchase online.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

You met your credit limit

Maxing out your credit card, or reaching your card’s credit limit, is a surefire way to have your card denied.


If you use your credit card to make a purchase while traveling– simply attempting the transaction in a different city could cause an issue with your bank.

Logging a lot of credit card activity in different locations (both domestic and internationally) raises a red flag to credit card issuers that your card may be stolen. As a result, your issuer may lock your accounts and prevent any purchases from going through in order to protect your information.

To avoid losing access to funds while traveling, notify your bank and credit card issuers of your travel plans in advance.

Large purchases If you splurge on a spending spree or save up and make one big purchase, your credit card issuer may flag your account. Similar to travel, any card activity that’s outside of your ordinary spending habits may trigger fraud protection and lead to your issuer freezing your account, causing a card decline.

Again, notifying your credit card issuer of your spending changes helps to fend off account locks.

Incorrect payment information

When attempting to make your purchase, especially online or via mobile app, it’s easy to enter a digit of your credit card number, expiration date or security code incorrectly. Or perhaps your billing address is outdated. These could all be simple explanations for a declined transaction. Double check your card information to ensure it’s correct. In that case, you may need to contact your issuer to clear up any misunderstanding.

Missed payments

After you miss a payment for the first time, you should contact your issuer and settle the missed payment as quickly as possible. But if you have a history of missed payments, you may find your card getting declined at the register, even if you’re just a few days past your due date.

 An expired or deactivated credit card

Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.

There’s a hold on your card

Large purchases can also become a problem when a hold is placed on your credit card. Rental car companies and hotels may put a hold on your credit card that isn’t lifted until a few days after check out, or you return the vehicle.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

This depends on where you’re based, we use a selection of different companies to ensure that you get your order as soon as possible. This is a mixture of national and international couriers.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Yes, you’ll be able to know the whereabouts of your product from the very second it leaves our warehouse. Also you can track your order on Tracking Page, just your order number and the email used for order placing.

Please note that the tracking will only become effective after it has been processed and sent out. Tracking number will be sent to you in the shipping confirmation email so please double check your inbox if you can’t find it!

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